Privacy Policy

1. Introduction

Welcome to TRUCKMATE LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://truckmatellc.com), use our dispatch services, or communicate with us.

TRUCKMATE LLC is a professional truck dispatch company providing services for owner-operators and fleet owners across the United States. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, MC number, DOT number, Federal Tax ID
• Vehicle Information: Truck type, trailer type, license plate numbers
• Insurance Information: Policy numbers, coverage details, insurance provider
• Driver Information: Commercial Driver's License (CDL) information, medical certification status
• Payment Information: Bank account details, payment history (for factoring services)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring/exit URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Dispatch Services: Connecting owner-operators with high-paying loads, managing paperwork, coordinating logistics
• Communication: Sending load notifications, service updates, and promotional messages (with consent)
• Customer Support: Responding to inquiries, providing technical assistance
• Business Operations: Processing payments, maintaining service records, improving our services
• Marketing: Sending promotional materials about new services (with your consent)
• Legal Compliance: Complying with federal and state regulations, including 10DLC requirements
• Fraud Prevention: Detecting and preventing unauthorized access and fraudulent activities

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

• With Service Providers: Third-party partners who assist in our operations (factoring companies, load boards, insurance providers)
• Business Transfers: In connection with mergers, acquisitions, or sale of company assets
• Legal Requirements: When required by law, court order, or government regulation
• Consent: With your explicit consent for specific purposes

Note: We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help remember your preferences and improve your browsing experience.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (navigation, secure areas)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

5.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure server storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of electronic transmission is 100% secure. We cannot guarantee absolute security.

7. 10DLC & SMS Communications

7.1 What is 10DLC?

10DLC (10-Digit Long Code) is a system for business SMS messaging in the United States. It requires registration with carriers to ensure compliance with telecommunications regulations.

7.2 Our 10DLC Commitment

TRUCKMATE LLC is committed to compliant SMS communications:

• Our phone numbers are properly registered with major carriers
• We comply with all The Campaign Registry (TCR) requirements
• Message content is monitored for spam and fraud prevention
• We maintain proper consent records for all SMS recipients

7.3 SMS Consent

By providing your phone number and consenting to SMS communications, you agree to receive:

• Load notifications and dispatch updates
• Service-related communications
• Important alerts and notifications

Message and data rates may apply. Reply STOP to opt-out at any time.

8. TCPA Compliance

8.1 Telephone Consumer Protection Act

TRUCKMATE LLC complies with the Telephone Consumer Protection Act (TCPA) and all related regulations:

• Express Written Consent: We obtain written consent before sending marketing SMS messages
• Opt-Out Mechanism: All SMS communications include clear opt-out instructions
• Do Not Call: We maintain internal do-not-call lists and honor removal requests
• Calling Hours: We do not make marketing calls before 8 AM or after 9 PM local time

8.2 Your TCPA Rights

Under TCPA, you have the right to:

• Opt out of marketing communications at any time
• Request removal from our contact lists
• File complaints with the FCC

To opt out, reply "STOP" to any SMS or contact us at onboarding.truckmate@gmail.com

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications, including SMS
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at onboarding.truckmate@gmail.com or call 972-664-4696.

10. Children's Privacy

Our services are designed for business professionals and are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Post the updated policy on this page
• Update the "Last Modified" date at the top
• Notify you via email or website announcement (when appropriate)

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.